| Air Routing International's follow-up group consults with the client after the trip has been completed to obtain vital information regarding the accuracy, performance and delivery of all products and services used during the trip. |
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Feedback
Air Routing International has a long history of managing a
proactive quality assurance program called Feedback. In
practice, ARI proactively solicits information from Flight
Crews, Schedulers and Dispatchers on the performance of
ARIs Operations personnel, agents and providers around
the world. Full-time Customer Service Representatives in
the Houston Headquarters contact pilots and / or Operations
employees post-trip and ask specific questions about
the accuracy and quality of the services provided. Below is
a sample of what may be addressed:
Quality of Service:
- Air Routing Operations
- Agents / Supervisory Agents
- Handlers, Fuelers, Caterers
- Hotels
- Ground Transportation
- Customs / Immigration
- Security Services
Accuracy:
- Flight Plans
- Weather
- Datalink
Billing and Card Statements
Air Routing International employs a proprietary, simplified Per-Leg Billing system. The all-inclusive pricing and billing model for Air Routing fees, third-party fees and fuel eliminates many line item fees typically charged by other providers. Consequently our Per-Leg Billing program, the first of its kind, provides invoices and statements that are far easier to reconcile and process. ARI clients appreciate the time saved each day with this system. All Invoices are organized and attached to the trip history in a .pdf file format and always available to clients via secure login at
www.FlightManager.com. Likewise, weekly Air Routing Card statements are available to authorized client representatives for viewing or download.
To receive a free demonstration of Air Routing International's Trip Quote, contact your Air Routing account representative."
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